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I want to connect to the transmission system

In this section, we look at how we manage connections to the transmission system. We examine how demands on the connections process are changing, and explain how we plan to improve the service we provide. 

I want to connect to the transmission system  

This priority is about what we do to connect, modify or disconnect newand existing sources of gas supply and demand as customers’requirements change.

Our connections service is essential to theeffective working of the competitive wholesale energy market.

It's an enabler for decarbonisation of the gas and electricity systems and it can support the connection of new biomethane sources.

What have you told us?

You've told us you want it to be quicker and cheaper to connect and for us to be more transparent in ourprocesses.

You want our connections service to enable decarbonisation, decentralisation and future energysystems transition.

What will we deliver?

During RIIO-2 we will:

  • continue to support the liquidity of the energy market by providing an efficient process for connection andcapacity applications
  • make best use of the existing network and put a simpler process in place to substitute unused capacity
  • deliver more capacity where necessary, informed by robust options analysis
  • embed the improvements resulting from our Customer Low Cost Connections (CLoCC) project intobusiness as usual, enabling standard connections for less than £1m in under 12 months
  • support the UK Clean Growth strategy, decarbonising the energy systems, helping them to transition andexploring new ways to meet the requirements of a changing customer base
  • be more responsive to the needs of customers, improving our customer satisfaction scores.
What will it cost?

Our proposed spending in RIIO-2 is £12m of base revenue to run the connections and capacity processes,including customer service improvements, through enhanced digital tools.

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Your feedback on our draft business plan is important to us. We want to make sure we take account of a broad range of views as we develop our plan.

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