Business planning (RIIO)

We’re developing our next business plans against a background of rapid change in the energy industry. So it’s more important than ever to share your views as we develop our plans 

Working together on our business planning

We care about the communities in which we work, the environment, and the views of people and organisations who have an interest in our work and our planning. 

Decarbonisation, digitisation and decentralisation are all shaping the energy system of the future. We now face some important choices as we shape our business plans and we want to gain insight from you, our stakeholders.

By working together, we can make sure we reflect what’s important to you and it will also help us shape plans that provide real benefits to consumers.    

Regular consultations

Understanding your views is an ongoing process. Over the past three years, you’ve told us we’ve made noticeable improvements in some areas but need to improve in others.

By consulting regularly with you to find out how you think we’re doing, we can see where we need to improve. Regular feedback also helps inform our ongoing business planning. 


Our future business plans 

We’re currently preparing our future business plans for the RIIO-T2 period 2021-2026.

Our planning involves:

  •  setting the standards of service we provide
  • the investments we make 
  • how we’ll innovate for the future
  • the performance outcomes upon which we’re measured.  

We need to submit our final business plans to Ofgem by the end of 2019 and are encouraging everyone who has an interest in what we do to get involved.

Have your say

Our current business plans 

Our current business plans cover the RIIO-T1 period, which runs from 2013-2021. We regularly consult our stakeholders on relevant topics, such as shaping the future gas system and network planning.  

By engaging with our stakeholders, we can take their views into account and make sure that our plans reflect what’s important to them.  

Have your say


Have your say on our current business plans

Find out about how we’re consulting with you and other stakeholders on our current business plans. 

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How we’re performing

Customer and stakeholder satisfaction, stakeholder engagement, environmental objectives and general performance are all measures of how we’re currently doing.

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Stakeholder groups

We’re working with our independently chaired stakeholder groups, whose role is to scrutinise our approach and plans, as well as Ofgem’s RIIO-2 challenge group.

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Independent stakeholder groups

In developing our plans, we’re also working with our new independently chaired stakeholder groups, whose role is to scrutinise our engagement approach and plans. These groups provide challenge and feedback, ensuring our plans will achieve the right outcomes for our stakeholders who also include end-consumers.

Alongside this, Ofgem is creating a RIIO-2 challenge group to consider the affordability and sustainability of our plans. 

The groups will each submit a report to Ofgem in addition to our own submissions. You can download the RIIO-2 Enhanced Stakeholder Engagement Guidance document from Ofgem’s website.

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