Safety and emergencies

Find what you should do in an emergency involving gas or carbon monoxide, and find safety advice for hazards relating to any of our assets, such as gas pipelines.

Emergencies and safety advice

If you smell gas or have accidentally hit the NTS pipeline please call us urgently on 0800 111 999.

Find out more

Network gas supply emergencies (NGSE)

Find more about our emergency arrangements and the processes relating to network gas supply emergencies (NGSE).

Find out more

Dial before you dig

Find out if it's safe to dig before you start

  • Find out where gas pipelines and underground electricity cables are buried

  • Report if you are planning any works in Britain

Cadent's Plant Protection team coordinates asset information on our behalf. Contact Cadent to find out more about our gas and electricity assets.

Go to the Cadent website